FAQs ...

What information do you need for personalised products? How do I get it to you?

When you place your order there will either be an online form for you to complete, or you will be asked to provide an e-mail address, so that a form can be sent to you for completion. Please be mindful when completing the form that we will use whatever information you provide. For this reason it is imperative that you thoroughly check content, spelling and grammar. Once received we cannot be held liable for any mistakes on your print. 

How long will it take to make my product?

Each product requires a different lead time, so it is best to refer to the individual product page for details. For personalised items, timing will depend on how quickly you can send back your form to us / approve the final design. We aim for as quick a turnaround as possible and can be flexible to your requirements. Please feel free to contact us if you need something urgently and we will do our best to help.

When will I receive my order?

We will send you an email to confirm that we have received your order and will email you once again when we have dispatched your item. For estimated delivery times please see the 'Delivery & Returns' section of the website (the button to take you to this, can be found in the menu at the bottom of the screen).

Can you send me my order any quicker?

When you place your order you will have a number of delivery options so that we can get your item to you in line with your requirements. If you have a specific date or timescale in mind, please do not hesitate to contact us so we can work together to make this happen.

What are UltraChrome HD Pigment Inks?

We use UltraChrome HD Pigment Inks because of the exceptional quality colour images they provide. The inks produce the deepest blacks and the richest tones. We simply love  the quality of print we get with these inks and coupled with our archival matte thick quality card, we think our prints are exquisite.

Will my print fade?

Providing that you frame and hang your print out of direct sunlight, your print should not fade. It is for this reason we use UltraChrome HD Pigment Inks.

Can I change the colours of my print?

We want you to love your product and if you have any special requests or slight changes we will do our absolute best to meet them. Please do not hesitate to ask. Also, if there is a product that you would like but cannot find on our website, please let us know. We offer a bespoke service and look forward to working with you.

Can you make me a bespoke product?

Absolutely! Provided that your requirement is in line with our existing portfolio, we are more than happy to help. Just contact us so we can start working together.

Is it possible to have a different colour bag or wording?

We have a range of different colour bags and vinyls and can mix and match as you see fit. Likewise with wording, as long as it will fit on the product it is not a problem. Just contact us so we can start working together.

My product has arrived damaged, what should I do?

We want you to love your product as much as we have loved making it for you. For this reason we always want you to receive your product in perfect condition. We thoroughly check every product before it is dispatched to make sure that it meets our very high standards. In the unlikely event that any damage should occur during transit, please notify us within 7 days. We will replace damaged goods as soon as possible. We will need photographic evidence showing the product and packaging on arrival. We may also require you to return the item to us. We will confirm if this is required by response.

Can I cancel my order?

We can only accept cancellations if work has not started on your product. We regret that due to the personalised nature of our products once we have kicked off design and manufacture, it is too late for us to cancel. Please contact us as soon as you need to cancel and we will confirm what is possible.

 

Can I return my order?

We want you to love your product, so if you have a problem with your order please let us know and we will do whatever we can to make it right for you. If an item arrives damaged, please let us know within 7 days and we will send you a replacement as soon as possible. We will need photographic evidence showing the product and packaging on arrival and may also require you to return the item to us. We will confirm if this is required. Unfortunately we cannot offer refunds on personalised items unless there is a fault. For this reason it is imperative that you fully check spelling and grammar before finalising your order / approving your product for manufacture. Once ordered / approved we cannot be held liable for any errors.

Can I amend my order?

Please contact us as soon as possible after order to inform us of any amendments you require. We will do our very best to accommodate them. Please bear in mind that amendments will not be possible once the product has been made and /or dispatched.

 

Can my item be gift wrapped?

All of our prints, bags and bandanas come wrapped in blue tissue at no extra cost, so no gift wrap costs.

 

Can you send my product direct to the recipient?

Yes we can. Just let us know where you would us to send your gift to. Don't forget a card - we can also print a message inside any of our cards to be sent with your gift - either contact us in advance or add a note to seller on your order.

How do I care for my product?

We want you to get as much life out of your products as possible. For this reason, we recommend you refer to our Product Care page (see button on menu at bottom of screen) for care instructions. 

 

Can I buy a frame from you?

Unfortunately we do not offer a framing service at the moment, however this is in our plans. Please sign up too our newsletter to be the first to hear of any changes to our product ranges and to receive special offers.

Can you offer a discount if I bulk buy?

We certainly can. Please drop us an email so that we can work together on your requirements.