Delivery & Returns ...

Delivery Method (Royal Mail

  

UK

Standard Delivery UK

1st Class Delivery UK

 

Tracked Next Day Delivery UK

Saturday Delivery UK

International*

EU / Western Europe Standard

Rest of Europe Standard 

USA & Canada Standard

Far East & Australasia Standard

Rest of World Standard
 

Estimated Delivery

 

UK

2-5 working days from dispatch

1-3 working days from dispatch

 

Delivery next day if ordered before 11am Monday - Thursday

 

Delivery on Saturday if ordered on Friday before 11am.

International*

3-7 working days from dispatch

5-10 working days from dispatch

5-10 working days from dispatch

5-10 working days from dispatch

5-14 working days from dispatch

* International orders may sometimes take longer to arrive than the estimated delivery times, due to being held up in customs. 

Shipping Cost - (Product dependant)

UK

£0.95 -£3.75

To be offered shortly 

To be offered shortly

To be offered shortly

International

£2.80 - £11.50

£3.80 - £18.50

£3.80 - £18.50

£3.80 - £19.50

£3.80 - £19.50

Delivery

Dispatch

Our estimated dispatch lead times vary from product to product. Please see individual items for estimated dispatch times. Please note that for personalised items, these are estimates and real lead times will be based on how long it takes for us to receive personalised information from you and for us to receive final approval to make your product. Note that orders received outside of business hours (Mon-Fri 10am-4pm) will not be processed until the next working day. 

Packaging

Cards - Each 145mm square card is printed onto a high quality, weighted, textured card and comes with a white envelope. Each card is cello wrapped and posted in a board backed envelope.

 

Prints - Each print is A4 sized (210x297mm) and is printed onto fine art, textured, soft white cotton card, using UltraChrome HD Inks. All prints are placed in a cello bag, before being wrapped in acid free coloured tissue paper and delivered in an A4 hard backed postal envelope.

Bandanas - Each Bandana is cello wrapped before being wrapped in acid free coloured tissue paper and delivered in a board backed postal envelope.

Small Bags - Each Bag is cello wrapped before being wrapped in acid free coloured tissue paper and delivered in a board backed postal envelope.

Tote Bags -  Each Tote Bag is cello wrapped before being wrapped in acid free coloured tissue paper and delivered in a plastic postal envelope.

Santa Sacks - Each Santa Sack is cello wrapped before being wrapped in acid free coloured tissue paper and delivered in a plastic postal envelope.

Damaged Items

We want you to love your product as much as we have loved making it for you. For this reason we always want you to receive your product in perfect condition. We thoroughly check every product before it is dispatched to make sure that it meets our very high standards. In the unlikely event that any damage should occur during transit, please notify us within 7 days. We will replace damaged goods as soon as possible. We will need photographic evidence showing the product and packaging on arrival. We may also require you to return the item to us. We will confirm if this is required by response.
 

Returns

We want you to love your product, so if you have a problem with your order please let us know and we will do whatever we can to make it right for you.

 

If an item arrives damaged, please let us know within 7 days and we will send you a replacement as soon as possible. We will need photographic evidence showing the product and packaging on arrival and may also require you to return the item to us. We will confirm if this is required.

Unfortunately we cannot offer refunds on personalised items unless there is a fault. For this reason it is imperative that you fully check spelling and grammar before finalising your order / approving your product for manufacture. Once ordered / approved we cannot be held liable for any errors.

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Starfish Creations, Colin Sanders Business Innovation Centre, Mewburn Rd, Banbury, OX16 9PA

Tell: 01295 738878

E-mail: sales@starfishcreations.co.uk

© Copyright 2017 Starfish Creations - www.starfishcreations.co.uk

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